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08-21-2014 05:42 AM
The link you clicked is requesting an operation that requires authentication, but the authentication failed.
There are five main reasons why this may happen:
1) The link you clicked on was not generated for you, but was intended only for someone else's use to perform an action on their account. If the other person pasted such a link into a message body or you were re-directed to such a link from another link you clicked on, the authentication will fail and you will arrive here instead.
2) The link was valid for you, but your authentication ticket has expired. If this is the case, hit the back button in your browser and refresh the page containing the link. You will then get a fresh ticket and when you click on the link again it will work.
3) Your browser session may have expired. If so, hit the back button in your browser, then refresh the page containing the link you clicked on. You will get a fresh ticket and if you click on the link again it will work.
4) Your browser may be set to not accept session cookies (or the cookie may have been deleted, or you may have been prompted and refused the cookie), in this case you should modify your browser settings to accept session cookies, and/or accept the session cookie if you are prompted, in order to use this site.
5) Your browser arrived at this location from someplace other than this site (an external link or site), or your browser or security software may be set to not send referrer information, in this case you should use the links on this site itself or verify that your browser or security software settings allow sending referrer information, in order to use this site.
Solved! Go to Solution.
08-21-2014 06:56 AM
OK, I get it that this is an error message.
But what were you actually trying to do, where were you hoping to link to, and how did you perform the attempted link within the composition of your message? All of those things are needed before we can ID what the issue could be.
08-21-2014 07:09 AM
my first post was the error message I received. I didn't compose any it.
1. I clicked on to my favorite places.
2. I then clicked on wood
3. And then clicked on woodworking forums under community and then got the message.
08-21-2014 08:33 AM
Is this happening every time you take those steps, or does a return visit (or page refresh) fix it?
Can you try clearing the cookies and cache again to see if that fixes it this time as well?
Whether or not it works, that could give the support folks additional insight.
Thanks! Sorry for the frustrations.
WOOD Magazine Digital Content Manager
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08-22-2014 06:10 AM
I fixed the error message using the instructions in the first message. I had to change my password to be able to sign in. It did not recognize my old password.